There are three parts to what you pay. Two are published here. One depends on your organisation size, so we'd rather talk than guess.
From £1.20 per payment, depending on organisation type
1.5% - 2.5%, based on how you pass the funds to us
A monthly figure based on organisation size
For CROs, sponsors, trial sites and organisations paying non-payroll users
Reduced fee for UK charities
It's based on your organisation's size, payment volume and number of users. We price it to fit, not the other way around. Small charities get significantly reduced fees, and we're always happy to work something out.
Because a flat fee rarely fits everyone fairly. A large CRO running hundreds of payments a month and a small charity reimbursing a dozen volunteers need very different things. The platform fee depends on your organisation's size, payment volume and number of users, all of which affect the level of support and infrastructure we provide on our side. We size it to your situation, so it's proportionate from day one.
Yes, but only on the platform fee. Teams includes multi-user access, approval workflows and role-based permissions. We factor it into your overall platform fee based on what your organisation actually needs. The easiest way to understand what fits is to see it in action. Book a demo and we'll walk you through it, then put together a platform fee that reflects your setup
Yes. We have special arrangements for small charities, including a reduced platform fee and lower transaction rates. We know how hard small charities work and how much every pound matters. Get in touch and we'll share our small charities pricing with you.
The percentage fee is applied to the value of the payment being processed and it depends on how you fund your vHelp account and is agreed when we set up your account.
Here is an example of vHelp fees for a £20 travel expense for a charity:
At 1.5%: £1.20 + £0.30 = £1.50 total vHelp fee per payment
At 2.5%: £1.20 + £0.50 = £1.70 total vHelp fee per payment
The payment reaches your volunteer in full. vHelp's fee is invoiced to your organisation at the end of the month.
Prepaid cards charge your participants, not just you. ATM fees, inactivity fees, replacement charges all erode the money your trial participants are owed. vHelp ensures 100% of the money you send reaches the recipient's bank account.
No. vHelp is designed to get you up and running fast. Most organisations are set up and making payments within a day, which is why there are no setup or onboarding fees to speak of. No minimum contract length either.
Yes. We can give you access to a test environment where you can explore the platform with test data. No commitment, no risk. Ask us for test access when you book a demo.
Tell us about your organisation size, transaction volume. We'll give you a clear honest quote, no pressure, no sales script.
Get in touch: hello@vhelp.co.uk
