The Cost of Living: Why Fast Expenses are Vital for Retention

With the current global climate and fuel prices soaring, we are seeing a significant ripple effect on the cost of living. Every aspect of daily life is becoming more expensive, and for those giving their time to your cause, these small costs add up quickly.

There has never been a more critical time to prioritise how and when you reimburse expenses. Whether your current process is digital or manual, you simply cannot afford to let approvals or bank transfers sit in a queue. You must make prompt payment your priority.

The Financial Pressure on Engagement

With fuel costs at record highs, many people can no longer afford to be "out of pocket" for long periods. When a volunteer or participant has to wait weeks for a reimbursement, they are effectively providing your organisation with an interest-free loan during a financial crisis. For participants in clinical trials, this financial barrier can directly affect their ability to adhere to the trial protocol.

As funding becomes tighter across both sectors, retention of both volunteers and participants must be your top priority. It is far more cost-effective to keep an engaged person than it is to recruit and train someone new.

Why Prompt Expense Payments Matter Now

• Financial Inclusion: Many people lack the liquidity to "float" travel and subsistence costs for a month. Fast payments ensure volunteering and trial participation remain accessible to everyone, not just those with a financial buffer.
  
  
• True Appreciation: Paying someone back quickly is a practical way to show you value their contribution and commitment. A slow, clunky process sends the opposite message: that their time, effort, and even their financial situation are undervalued.
  
  
• Operational Trust: Promptness builds trust. If a volunteer or participant knows the money will be back in their account within 24 hours, they are significantly more likely to continue their involvement and adhere to their commitments.

Don't Let Paperwork Block Your Impact

If you are still stuck with manual forms or monthly BACS runs that take weeks to clear, you are risking your most valuable asset: your people.

At vHelp, we help organisations move from "waiting for the next payment run" to a digital-first model where both volunteers and participants are reimbursed in 24 hours.

Ready to automate? vHelp can be set up for your organisation in less than an hour, meaning your people could be claiming an expense by the afternoon and getting paid by the evening!